Kaynchi Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains what personal information Kaynchi collects when you use the Kaynchi app, the Kaynchi Pro app and the website kaynchi.org (together, the "Platform"), why we collect it, who we share it with and the choices you have. By creating an account or using the Platform you agree to this Policy. If you do not agree, please do not use the Platform.

Kaynchi ("Kaynchi", "we", "us", "our") is a partnership firm registered in Karachi, Pakistan, between Farrukh Adil Malik and Fahad Adil Malik.

Address: 28 Maqboolabad Society, Road 3, Block 3, Karachi, Sindh, Pakistan

Email: support@kaynchi.org

Kaynchi is responsible for the personal information described in this Policy. If you have any question about your privacy, contact us using the details above.

This Policy applies to everyone who uses the Platform:

• Customers who use the Kaynchi app to find and book hair and beauty services.
• Artists (individual hair and beauty professionals) and Studios (salons) who use the Kaynchi Pro app to offer their services.
• Visitors to our website.

3.1 Information you give us — all users

• Account details: your name, email address, phone number and password (we store passwords in encrypted, hashed form and cannot see them).
• Sign-in with Google or Apple: if you choose to sign in with Google or Apple, we receive your name, email address and a unique account identifier from them. We do not receive your Google or Apple password.
• Profile photo, if you add one.
• Messages and feedback you send us, including bug reports, ideas and support requests.

3.2 Information from Customers

• Addresses you save for at-home bookings.
• Booking details: the services you book, the Artist or Studio, date and time, price, travel cost, discounts, any notes you add and the status of each booking.
• Reviews and ratings you post.
• Referral information: if you invite a friend or join through an invite, we record who invited whom so that referral discounts can be applied.

3.3 Information from Artists and Studios

• Professional profile: business or display name, bio, services menu, prices, travel fee, availability and working hours.
• Portfolio, certificates and work experience that you upload.
• Identity and verification documents (for example, your CNIC or other ID) that you upload so we can verify you.
• Studio or service location, including your address and map location.
• Platform fee records: the bookings you complete, the platform fee and sales tax owed to Kaynchi, invoices and payment status.

3.4 Location information

• Your saved address and map location, so that Artists can reach you for at-home bookings and so that we can show you nearby Artists and Studios.
• Live location during a booking: when an Artist is travelling to a Customer for an at-home booking, the Artist's live location is shared with that Customer so they can see when the Artist will arrive. This only happens during an active booking, while the Artist's app is in use and location permission is granted.
• You can turn off location permission in your phone settings at any time, but some features (finding nearby professionals, at-home bookings and live tracking) will not work without it.

3.5 Information collected automatically

• Device information: a device identifier, device type, operating system and app version, used to keep you signed in, manage your login sessions and protect your account.
• Technical logs: your IP address and the time of requests to our servers, used for security and to fix problems.

We do not use advertising trackers, we do not use third-party analytics tools in our apps, and we do not use cookies for advertising on our website.

We use your information to:

1. Create and run your account, and let you sign in securely.
2. Make bookings work: show you Artists, Studios and services, send booking requests, confirmations, reminders and updates, and share the details each side needs to complete a booking.
3. Verify Artists and Studios by reviewing their identity documents and certificates before they are approved on the Platform.
4. Keep people safe: live location during at-home bookings, the in-app panic contact, investigating reports, preventing fraud and misuse, and suspending accounts that break our Terms.
5. Calculate and record platform fees owed by Artists and Studios, and generate invoices and payment summaries.
6. Handle disputes, cancellations and support requests.
7. Show reviews and ratings to help Customers choose.
8. Apply promo codes, deals and referral discounts.
9. Send service messages by email and in-app notification, such as verification codes, booking updates and important changes to our Terms or this Policy.
10. Improve the Platform and fix technical problems.
11. Meet legal obligations, including tax and record-keeping, and respond to lawful requests from authorities.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

• Customers can see an Artist's or Studio's public profile: name, photo, services, prices, travel fee, portfolio, ratings and reviews, and general location. Identity documents are never shown to other users.
• When you book, the Artist or Studio receives the information needed to provide the service: your name, phone number, booking details and, for at-home bookings, your address and map location.
• Reviews you post are shown publicly with your name.

We do not sell your personal information, and we do not share it with advertisers.

We share information only:

• With other users, as described in Section 5, so that bookings can happen.
• With service providers that help us run the Platform. They may only use your information to provide their service to us:

• With authorities, if we are required to by law, court order or a lawful request from a government or regulatory body in Pakistan, or where necessary to protect the safety of any person, prevent fraud or enforce our Terms.
• In a business change, such as a merger or sale of Kaynchi, in which case this Policy will continue to protect your information.

Some of our service providers store data outside Pakistan. By using the Platform you agree to your information being stored and processed in those countries. We choose providers that use industry-standard security.

• Account information is kept while your account is active.
• When you delete your account, your account and profile are removed and you can no longer sign in. Your services and promotions stop being shown.
• Booking, invoice and platform fee records are kept for up to 5 years after the booking, because we need them for tax, accounting, dispute and legal purposes. These records are not shown publicly.
• Identity documents are kept while you are an Artist or Studio on the Platform and deleted on request after your account is closed, unless we need them to resolve a dispute or meet a legal obligation.
• Technical logs are kept for a limited time for security and troubleshooting.

You can delete your account at any time:

• In the app: open Settings and choose Delete account. We will send a verification code to your email to confirm it is you.
• On the web: visit api.kaynchi.org/api/user/delete-account, enter your email and follow the steps.
• By email: write to support@kaynchi.org from the email address on your account.

If you would like us to also remove photos or documents you uploaded, or any other information we hold about you, email us and we will do so unless we are legally required to keep it.

You can:

• Access and update most of your information directly in the app.
• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to delete your information (see Section 8).
• Withdraw consent, for example by turning off location permission or unsubscribing from marketing.

To make a request, email support@kaynchi.org. We may need to confirm your identity first. We aim to respond within 30 days and do not charge for reasonable requests.

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, access controls on our systems, and limiting who can see identity documents. No system is completely secure, so we cannot guarantee absolute security. If you think your account has been compromised, contact us immediately.

Customers must be at least 13 years old to use the Platform. Customers aged 13 to 17 may only use the Platform with the permission and supervision of a parent or guardian, who is responsible for their use. Artists and Studios must be at least 18 years old. We do not knowingly collect information from children under 13. If you believe a child under 13 has given us personal information, contact us and we will delete it.

We send in-app notifications and emails about your account and bookings. These are part of the service and cannot be turned off while you have an active account, but we keep them to what is necessary.

We may update this Policy from time to time. When we do, we will change the "Last updated" date above, and if the changes are significant we will notify you in the app or by email. Continuing to use the Platform after a change means you accept the updated Policy.

This Policy is governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016. We will update this Policy if new data protection laws come into force in Pakistan.

For any question, request or complaint about privacy:

Kaynchi
28 Maqboolabad Society, Road 3, Block 3, Karachi, Sindh, Pakistan
Email: support@kaynchi.org